The West Coast Law Firm Leadership Forum Competition and Client Services in the Current Market

Event Details

Apr 12, 2018

8:00 AM - 4:00 PM

San Francisco, CA

$495 USD

Register Now

For questions about this event, please call 1-800-308-1700

The Thomson Reuters Legal Executive Institute is pleased to host a timely and compelling summit on critical developments and major headwinds impacting the business of law. Held at San Francisco’s iconic Palace Hotel, this marquee program invites regional law firm chairs, managing partners, C-suite officers and their executive brethren to engage one another in a series of earnest discussions built upon market competition and client service in the current market.

Register today! Online registration now available. 


Special Offers

Group discounts available. Call 1-800-308-1700 for details.

Why You Should Attend

  • This forum delivers rigorous, practical, trustworthy content as only a true legal industry market leader can provide
  • Attendees will hear from esteemed colleagues and high-profile clients on best practices and key takeaways for immediate adoption within one's firm
  • Ample networking opportunities will allow participants to glean candid insights and forge new friendships with regional colleagues

    Who Should Attend

  • Law Firm Chairs
  • Managing Partners
  • C-Suite Officers
  • Executive Committee members
  • Senior Operations, Financial, and Business Development personnel
  • Event Details

    Thursday, Apr 12

    8:00 AM
    Registration & Continental Breakfast
    9:00 AM
    Opening Remarks
    9:15 AM
    The State of the Legal Market

    We begin our program with a comprehensive summary of the 2018 Report on the State of the Legal Market, published by Georgetown Law’s Center for the Study of the Legal Profession and Thomson Reuters Legal Executive Institute. This industry-leading study offers a robust, data-driven portrait of volatility and transformation in the midsize and large law market. In addition to elaborating upon key conclusions, our presenters will offer exclusive new insights courtesy of Thomson Reuters Peer Monitor®.

    Brent Turner, Manager, Peer Monitor,Thomson Reuters

    10:15 AM
    10:30 AM
    Growth By Design: New Collaborative Approaches to Law Firm Branding & Business Development

    Thanks to the growth of alternative legal service providers, technological breakthroughs, and more stringent client demands, law firms today face crucial decisions on brand differentiation and firmwide business development. More than simply a logo or visual signifier in the mind of (prospective) clients, law firm branding has proven itself a powerful torch in lighting the path toward profitability. This discussion addresses a number of practical approaches to leveraging talent, data, client feedback programs and more as part of a collaborative marketing and business development strategy. Our accomplished panel will leverage their formidable expertise by offering novel insight into accelerating customer growth.

    11:30 AM
    11:45 AM
    Calculated Choices: A Conversation about Client-Driven Metrics & KPIs with West Coast General Counsels

    With the influence of the bulging Silicon Valley-tech sector in its backyard and the encroaching competition of Asian markets, West Coast companies, along with their General Counsel, rely heavily on analytics to help steer key decisions around increased profitability, diversity, efficiency and cost control – concerns summarily passed on to outside counsel. This panel offers insights in what criteria legal clients are using to choose an outside legal representative, what KPIs and metrics are used to weigh one firm against another, and how corporate legal departments ultimately assess a firm’s “best fit” for their organization.

    Aaron Crews, Chief Data Analytics Officer, Littler

    12:45 PM
    Keynote Luncheon
    1:45 PM
    Operation Reformation: Operational Management for Client Success

    There is little doubt that a firm’s success is, in many ways, attributable to the success of its clients.  In recognition of this, most firms are offering things such as alternative fee arrangements in order to respond to client needs. Yet some firms are taking this connection a step further by redesigning internal operations to promote client success. What does a firm need to do to make this happen? How do you engage others across the enterprise to be invested in this process?  How does one quantify or evaluate ROI from both the client and firm perspective? This session ponders these and other key considerations for today’s agile, client-centric law firm.

    Ryan Schlunz, Chief Innovation Officer, Stoel Rives LLP
    Catherine Zinn, Chief Client Officer, Orrick, Herrington & Sutcliffe LLP

    2:45 PM
    3:00 PM
    Forming the Phalanx: Law Firm Compliance Around General Data Protection Regulation

    With the EU General Data Protection Regulation coming into effect on May 25, 2018, law firms and their clients must be fully prepared to comply with this  critical mandate. This practical session offers expert guidance around key obligations for law firms today. Our presenters will address a number of best practices around data storage, client consent, third party risk, and more.

    James G. Perkins, Chief Operating Officer and Chief Compliance Officer, Procopio, Cory, Hargreaves & Savitch LLP

    4:00 PM
    Closing Remarks & Reception


    The Palace Hotel

    2 New Montgomery Street
    San Francisco, CA 94105

    San Francisco’s iconic Palace Hotel is unmatched in its soaring architectural elements and inspired decor. Conveniently situated in the Financial District, The Palace offers a convenient and fittingly lavish backdrop to this marquee program.

    A limited quantity of guest rooms is available on a first come, first served basis.

    For guest rooms at the group rate of $395/night plust taxes, please call the hotel’s Central Reservations Office at 888.627.7196, and be sure to reference “Thomson Reuters West Coast Law Firm Leadership Forum”. The cut-off date for guest room reservations is Friday, March 9, 2018. Rooms are subject to availability. For assistance with guest room reservations, please contact our Conference Planner, Meghan Landis, at  or 201.912.3042.

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